You know you can have one event and two stories! But multiply the people involved and you multiply the stories.
When we judge someone we are not defining them we are defining ourselves and I really do not want to be that person. Everyone has and is entitled to have freedom of speech and think whatever they choose and no one has the right to judge or take that away. Someone might be on your side but they will still have their own view and their own take on a situation. So go direct to the source deal directly with that person and stop all assumptions and fix the problem.
I really do not think anyone purposefully goes out the hurt someone sometimes it just happens, it doesn't make them a bad person. They just did what they thought was best at that time, and that's OK.
What can you do today to make someone feel good?